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When Things Go Wrong: How Strong Partnerships Rescue the Customer Experience

Ishani Mohanty - July 11, 2025

It was a Friday afternoon. The kind of Friday when you’ve already mentally clocked out — and then the phone rings. A client’s e-commerce...

The Empathy Engine: Why Listening Is the Most Underrated Customer Success Tool

Ishani Mohanty - July 4, 2025

In today’s hyper-automated, metrics-obsessed world, we often rush to solutions before truly understanding the problem. In customer success, this is especially dangerous. Because beneath...

What is Neuromorphic Computing and Why It Matters

Purvi Senapati - June 27, 2025

Neuromorphic computing is an innovative approach to computer architecture that mimics the structure and functioning of the human brain. Traditional computers process information sequentially,...

The Art of Listening: What Great Managers Hear That Others Don’t

Ishani Mohanty - June 20, 2025

In today’s fast-paced workplace, where decisions are often made at the speed of Slack messages and meetings can feel more like calendar fillers than...

The Human Behind the Hashtag: How Social Media Managers Stay Sane and Creative

Ishani Mohanty - June 13, 2025

You double-tap the perfect Instagram photo, retweet a clever meme, or scroll past a brand’s witty reply — and in that blink of a...

Why Vulnerability Is a Superpower in Thought Leadership

Ishani Mohanty - June 6, 2025

When we think of thought leaders, we often imagine polished speakers on stage, confident executives in boardrooms, or writers whose ideas shape entire industries....