Customer Success

You will learn how to gain customers’ trust by assisting them with solutions to their problems.

The Empathy Engine: Why Listening Is the Most Underrated Customer Success Tool

Ishani Mohanty - July 4, 2025

In today’s hyper-automated, metrics-obsessed world, we often rush to solutions before truly understanding the problem. In customer success, this is especially dangerous. Because beneath...

How Conversational AI Drives Better Customer Experiences

Aiswarya MR - May 23, 2025

In today's fast-paced digital age, businesses are increasingly turning to conversational AI to enhance their customer experience. Conversational AI refers to the use of...

What Gen Z Customers Expect from Your Post-Sales Experience

Ishani Mohanty - April 11, 2025

Despite their youth, Gen Z is hardly a newbie to the game. This generation, which was raised in an era of Wi-Fi and one-click...

Beyond NPS: Next-Gen Metrics That Truly Measure Customer Success

Ishani Mohanty - March 7, 2025

For many years, Net Promoter Score (NPS) has been the most reliable metric for gauging customer performance. Even though NPS offers insightful data on...

15 Essential Customer Success KPIs to Drive Retention and Growth in 2025

Ishani Mohanty - January 17, 2025

1. The Rate of Customer Retention (CRR) Retention is the foundation of client success. Calculate CRR by calculating the proportion of clients kept over a...