Customer Success

You will learn how to gain customers’ trust by assisting them with solutions to their problems.

2025 Power Rankings: The Top Customer Success Platforms and What Makes Them Stand Out

Ishani Mohanty - August 8, 2025

Customer success is no longer just a “nice-to-have”, it’s the heartbeat of sustainable business growth. In a world where churn rates can make or...

When Things Go Wrong: How Strong Partnerships Rescue the Customer Experience

Ishani Mohanty - July 11, 2025

It was a Friday afternoon. The kind of Friday when you’ve already mentally clocked out — and then the phone rings. A client’s e-commerce...

The Empathy Engine: Why Listening Is the Most Underrated Customer Success Tool

Ishani Mohanty - July 4, 2025

In today’s hyper-automated, metrics-obsessed world, we often rush to solutions before truly understanding the problem. In customer success, this is especially dangerous. Because beneath...

How Conversational AI Drives Better Customer Experiences

Aiswarya MR - May 23, 2025

In today's fast-paced digital age, businesses are increasingly turning to conversational AI to enhance their customer experience. Conversational AI refers to the use of...

What Gen Z Customers Expect from Your Post-Sales Experience

Ishani Mohanty - April 11, 2025

Despite their youth, Gen Z is hardly a newbie to the game. This generation, which was raised in an era of Wi-Fi and one-click...

Beyond NPS: Next-Gen Metrics That Truly Measure Customer Success

Ishani Mohanty - March 7, 2025

For many years, Net Promoter Score (NPS) has been the most reliable metric for gauging customer performance. Even though NPS offers insightful data on...