Customer Success

You will learn how to gain customers’ trust by assisting them with solutions to their problems.

The Real Cost of Ignoring Customer Feedback Implementation

Abhinand Anil - October 24, 2025

Your customers speak. You collect their feedback. Then what? Most companies stop right there. They gather opinions, store them somewhere, and move on. That...

Boosting Loyalty: The Proactive Customer Success Strategy

Abhinand Anil - October 3, 2025

In today’s market, waiting for customers to report problems is costing businesses. True sustainable growth does not come from fixing fires but preventing them....

When ‘Success’ Looks Different: Defining Customer Outcomes in a Diverse Client Landscape

Ishani Mohanty - September 5, 2025

Imagine two clients seated across from you; one’s a nimble start-up aiming to expand, the other a century-old institution navigating slow digital transformation. Though...

2025 Power Rankings: The Top Customer Success Platforms and What Makes Them Stand Out

Ishani Mohanty - August 8, 2025

Customer success is no longer just a “nice-to-have”, it’s the heartbeat of sustainable business growth. In a world where churn rates can make or...

When Things Go Wrong: How Strong Partnerships Rescue the Customer Experience

Ishani Mohanty - July 11, 2025

It was a Friday afternoon. The kind of Friday when you’ve already mentally clocked out — and then the phone rings. A client’s e-commerce...

The Empathy Engine: Why Listening Is the Most Underrated Customer Success Tool

Ishani Mohanty - July 4, 2025

In today’s hyper-automated, metrics-obsessed world, we often rush to solutions before truly understanding the problem. In customer success, this is especially dangerous. Because beneath...