Customer Success

You will learn how to gain customers’ trust by assisting them with solutions to their problems.

Is Your Customer “Quiet Quitting”? The 2025 Guide to Holiday Customer Retention

Abhinand Anil - December 12, 2025

The offices are quieting down, out-of-office replies are flooding your inbox, and your team is mentally checking out for the break. It’s the most...

Prioritizing Ease Over Delight: Creating an Effective Customer Success Strategy

Abhinand Anil - November 21, 2025

Most businesses assume that an effective customer success strategy requires grand gestures. They send handwritten notes, offer surprise discounts, or deliver over-the-top apologies when...

The Real Cost of Ignoring Customer Feedback Implementation

Abhinand Anil - October 24, 2025

Your customers speak. You collect their feedback. Then what? Most companies stop right there. They gather opinions, store them somewhere, and move on. That...

Boosting Loyalty: The Proactive Customer Success Strategy

Abhinand Anil - October 3, 2025

In today’s market, waiting for customers to report problems is costing businesses. True sustainable growth does not come from fixing fires but preventing them....

When ‘Success’ Looks Different: Defining Customer Outcomes in a Diverse Client Landscape

Ishani Mohanty - September 5, 2025

Imagine two clients seated across from you; one’s a nimble start-up aiming to expand, the other a century-old institution navigating slow digital transformation. Though...