Customer Success

You will learn how to gain customers’ trust by assisting them with solutions to their problems.

How to Optimize Your Customer Success Strategy for Agentic AI

Abhinand Anil - February 13, 2026

The business landscape shifts rapidly, and a static plan guarantees failure. As we move toward 2026, a traditional customer success strategy no longer suffices....

The 2026 Customer Success Strategy: From Basic Support to Revenue Growth

Abhinand Anil - January 23, 2026

Remember the days when “Customer Success” was just a fancy name for customer support? You would wait for the phone to ring, fix a...

Human-Centered Customer Success That Scales With Your Business

Abhinand Anil - January 2, 2026

Human-centered customer success shifts focus from tickets and metrics to real customer outcomes. This approach treats customers as people first and data second, and...

Is Your Customer “Quiet Quitting”? The 2025 Guide to Holiday Customer Retention

Abhinand Anil - December 12, 2025

The offices are quieting down, out-of-office replies are flooding your inbox, and your team is mentally checking out for the break. It’s the most...

Prioritizing Ease Over Delight: Creating an Effective Customer Success Strategy

Abhinand Anil - November 21, 2025

Most businesses assume that an effective customer success strategy requires grand gestures. They send handwritten notes, offer surprise discounts, or deliver over-the-top apologies when...

The Real Cost of Ignoring Customer Feedback Implementation

Abhinand Anil - October 24, 2025

Your customers speak. You collect their feedback. Then what? Most companies stop right there. They gather opinions, store them somewhere, and move on. That...