Customer Success

You will learn how to gain customers’ trust by assisting them with solutions to their problems.

What Gen Z Customers Expect from Your Post-Sales Experience

Ishani Mohanty - April 11, 2025

Despite their youth, Gen Z is hardly a newbie to the game. This generation, which was raised in an era of Wi-Fi and one-click...

Beyond NPS: Next-Gen Metrics That Truly Measure Customer Success

Ishani Mohanty - March 7, 2025

For many years, Net Promoter Score (NPS) has been the most reliable metric for gauging customer performance. Even though NPS offers insightful data on...

15 Essential Customer Success KPIs to Drive Retention and Growth in 2025

Ishani Mohanty - January 17, 2025

1. The Rate of Customer Retention (CRR) Retention is the foundation of client success. Calculate CRR by calculating the proportion of clients kept over a...

3 Tools to Streamline Your Customer Success Workflow

Ishani Mohanty - December 20, 2024

Retaining customers, increasing satisfaction, and fostering enduring loyalty all depend heavily on customer success.

Strategies for Customer Success During Economic Downturns

Ishani Mohanty - November 8, 2024

Economic downturns put customer relationships to the test, but with the correct customer success tactics, businesses may increase customer loyalty and trust while also retaining current clients.

Customer Success Metrics That Matter in the New York Financial Sector

Ishani Mohanty - October 4, 2024

The financial industry in New York is fast-paced and high-stakes, making client success more important than ever. To stay competitive, banks, asset managers, fintech...